Terms & Conditions
WEBSITE TERMS AND CONDITIONS OF SALE
Dream Atelier is owned and operated by Hulya Oyen (ABN 37441322562). By accessing, browsing, or making a purchase on this Website, you agree to the Terms and Conditions stated.
Please read the Terms and Conditions carefully, as by proceeding with a purchase on our Website, you indicate to Dream Atelier that you have read, understood, and agreed to the below conditions.
Dream Atelier reserves the right to make changes to these Terms and Conditions with amendments becoming effective immediately. Please do not hesitate to contact Dream Atelier, if you have any questions or concerns about our conditions.
All material on this Website, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Dream Atelier. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service, or any contract on the Website through which the service is provided, without permission by Dream Atelier.
- CHANGES TO ORDERS
Dream Atelier will endeavour to organise the dispatch of your order as soon as we receive it.
Dream Atelier will accept any changes to orders including delivery address, delivery dates, messages and products, if Dream Atelier is provided notice within 24 hours of placing the order via email firstname.lastname@example.org. Please ensure you quote your Order number on the subject line.
If a 24-hour notice is not provided, Dream Atelier reserves the right to refuse any changes to the order.
You agree to pay Dream Atelier the purchase price listed on the Website.GST will be calculated at checkout. Dream Atelier may vary their prices at their discretion. You agree and acknowledge that Dream Atelier may do so at any time, and that such notice is given by updating the price on the Website.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
- RETURNS POLICY
Dream Atelier will exchange any goods that have been found to be faulty, damaged, or defective on delivery, please contact Dream Atelier at email@example.com with your order number and a photo of the product to initiate request for a replacement product.
Total value of the exchange will equal the cost of the goods purchased excluding freight and any other relevant fees.
Please note that you are required to notify Dream Atelier of any fault in the goods within 5 business days of the fault occurring.
Certain products may be available exclusively online through the Website. We have made every effort to display as accurately as possible the colours and images of our products that appear on our Website. We cannot guarantee that your computer or phone’s monitor display of any colour will be accurate.
For custom orders, please note that the product design (including colours and decorative features etc.) may vary from the images supplied on our Website at the discretion of Dream Atelier.
Dream Atelier reserves the right to limit the sales of their products to any person, geographic region, or jurisdiction. Dream Atelier also reserves the right to limit the quantities of any products that they offer, and products may be discontinued at any time.
Our products attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
- DISCOUNTS AND COUPON CODES
Dream Atelier from time to time offer promotional discount codes which may apply in respect of any, or certain specified purchases made through the Website. The conditions of use relating to any discount code will be specified at the time of issue.
- POSTAGE AND DELIVERY
Dream Atelier provides shipping to Australia and to most international locations.
Please contact us at firstname.lastname@example.org to confirm if we ship to your country.
We aim to dispatch all orders within 1-5 business days however, during busy sale periods and over weekends there may be a small delay in dispatching your order.
You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the delivery service provider’s Website.
STANDARD DELIVERY TIMES
Australia: 1-5 business days
New Zealand: 6-14 business days
United States: 6-13 business days
Asia Pacific: 6-14 business days
Rest of World: 7-16 business days
You agree to pay to us postage fees as calculated at checkout. In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our team at email@example.com, who will happily look into this for you.
You agree to indemnify, defend and hold harmless Dream Atelier, its officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.
Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
- ENTIRE AGREEMENT
The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Dream Atelier.
These Terms of Service are to be construed in accordance with the laws of New South Wales, Australia and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of New South Wales, Australia.
Our team endeavours to respond to your queries as quickly as possible. In busy periods, however, please allow up to 48 hours for us to return your query.